Frequently Asked Questions

Below are some commonly asked questions and their respective answers - as well as important information to help you make a well informed decision about accessing therapy services. Please feel free to contact Kimberly if you have a question that is not covered below, or if you need any further clarification.

Are you taking new clients?

Yes, I am currently taking on new clients at this time for both virtual and in-person therapy.

Do you accept insurance?

I am currently accepting clients covered by Cigna / Evernorth insurance, am Tricare Certified (as an out-of-network provider), and am also accepting self-pay clients.

Self-pay therapy is when clients are paying for services out-of-pocket. While on a self-pay basis, it's important to note that many insurance policies will cover self-pay mental health services. I provide clients with superbills that you can submit to your insurance company for reimbursement. This ensures that you can access the support you need, have autonomy in your therapy journey and goals, but also utilize your insurance benefits.

What should I ask my insurance company to find out more about out-of-network reimbursement?

Here are some questions to assist you when contacting your insurance company. Does my insurance plan include out-of-network or self-pay mental health benefits? Do I have a deductible (a dollar amount you need to meet before insurance will provide coverage)? If so, what is my deductible and has it been met this year? What do I need to do in order to receive reimbursement for therapy with an out-of-network provider? What is the coverage percentage per session?


What is the No Surprise Act’s “Good Faith Estimate”?

As I clinical provider, I believe in transparency and your right to know the anticipated costs of your medical care. According to the No Surprise Act, healthcare providers are required to furnish a 'Good Faith Estimate' to patients who either lack insurance coverage or choose not to use their insurance for a particular service.

This estimate covers the expected total cost of non-emergency items and services, encompassing additional expenses such as medical tests, prescription drugs, equipment, and hospital fees. To ensure you are well-informed, we in the clinical / medical community commit to providing this estimate in writing at least one business day before your scheduled medical service or item. Moreover, feel free to request a Good Faith Estimate from me (or any other healthcare provider of your choice) before scheduling a service.

Your peace of mind matters to us. If you find that your final bill exceeds the Good Faith Estimate by at least $400, you have the right to dispute the bill. We prioritize your understanding and confidence in managing your healthcare costs.